Before you hand over a shipment, you want to know exactly who you are dealing with. The questions you ask a freight broker before hiring determine whether you face unpleasant surprises later — or whether your freight runs smoothly for years. A serious forwarder answers every question below without hesitation and without vague qualifiers.
RBH Fracht operates daily fixed routes from the Netherlands and Germany across Europe. We receive these questions every week — and we are happy to answer them, even while you are comparing us with other providers. Want to take a step back first? Read our guide on how to choose the right freight broker for your business.
On this page you will find the six question areas that genuinely matter, the warning signs to watch for, and the answers you should expect from a reliable partner.
Ask us your questions
Ask: "How often do you run my route, and with what equipment?" A strong answer names frequency, departure days and trailer type. At RBH Fracht these are fixed daily connections to Scandinavia, the DACH region, Eastern Europe and the Benelux — using standard trailers, tautliners, mega-trailers and refrigerated trailers.
Ask: "Which costs can still be added after this quote?" An honest answer names fuel surcharge, waiting hours and road tolls up front — not afterwards on the invoice. Also ask whether the rate is calculated per pallet, loading metre or full truck; with part loads (LTL) you only pay for the space you actually use.
Ask: "What happens if my cargo arrives damaged?" International road freight is governed by the CMR Convention, which sets a statutory liability limit per kilogram. For high-value goods that limit often falls short of the actual value — so always ask about additional cargo insurance.
Ask: "May I speak to an existing customer?" A forwarder with long-standing client relationships says yes without hesitation. Also ask how quickly you receive a quote and within what timeframe damage claims are settled. At RBH Fracht you typically receive a no-obligation quote within 1 working day.
The answers matter, but the way they are given often tells you more. These signals are reason for caution:
Torn between two providers? Put the same six questions to both and compare not only the rates, but the completeness of the answers.
Feel free to make your route question specific. RBH Fracht provides daily transport to a wide range of European countries — both inside and outside the EU:
Over 15 years of European freight experience — RBH Fracht runs daily fixed routes from the Netherlands and Germany across Europe. Call our team directly: +49 170 233 2256 or request a tailored quote within 1 working day.
Receive a tailored price quote within 1 business day.
Ask at least these six: what experience do you have on my routes, who is my dedicated contact person, what exactly is included in the price, how are you insured and liable, how will I be informed in transit, and who handles the customs documentation? A reliable forwarder answers all six concretely and in writing. For more background, read our guide on choosing the right freight broker.
Ask for a written quotation with all surcharges itemised, the general terms applied (AVC, CMR or ADSp) and proof of liability insurance. For non-EU shipments, also ask who arranges the T1 documents and import declaration.
A quotation that does not mention fuel surcharge, waiting hours, road tolls or ferry rates is almost always incomplete. Ask explicitly: "Which costs can still be added after this quote?" A price strikingly below other providers usually signals that items are missing.
Yes — and you should. A forwarder with long-standing client relationships will share a reference or client example without hesitation. Refusal without a clear reason is a warning sign. RBH Fracht provides references from your sector on request.
Ask about the CMR liability limit per kilogram, whether additional cargo insurance is available, and within what timeframe damage claims are settled. For high-value goods the statutory CMR limit is often lower than the actual value of your cargo.
Absolutely. A trial shipment is exactly the moment to test communication, punctuality and document handling. Start with a single shipment to a concrete destination — for example Sweden — and evaluate before committing to fixed capacity.
We answer every question about routes, rates, insurance and customs — up front and in writing. Request a no-obligation quote or introductory call today.
